Browse by Topic
Find the information you need by exploring our categorized FAQs
Services
Learn about our range of moving and packing services
Pricing
Information about our rates and pricing structure
Process
Understand our moving and packing process
Support
Get help with your moving-related questions
Common Questions
Specific Questions
Detailed answers to specific questions about our services and processes
About Our Services
Do you provide international moving services?
Yes, we offer comprehensive international moving services with customs handling, documentation assistance, and door-to-door delivery to ensure a smooth international relocation.
How do you handle fragile items?
We use specialized packing materials and techniques for fragile items. Our team is trained in proper handling procedures, and we offer custom crating for extremely delicate or valuable items.
Can you move pets?
While we don't transport pets directly, we can recommend reputable pet relocation services and help coordinate the timing with your move to minimize stress for your pets.
Do you offer packing and unpacking services?
Yes, we offer full-service packing and unpacking. Our team can pack your entire home, specific rooms, or just fragile items based on your needs and preferences.
Moving Process
What happens during the pre-move survey?
During the pre-move survey, our representative assesses the items to be moved, discusses your requirements, answers questions, and gathers information to provide an accurate quote.
How long does a typical move take?
The duration depends on factors like distance, volume of items, and services required. A local move might be completed in a day, while long-distance moves can take several days.
What should I do to prepare for moving day?
We recommend sorting and decluttering beforehand, keeping essential items separate, disconnecting appliances, and ensuring clear access for our team on moving day.
Do I need to be present during the move?
We recommend having someone present at both locations to provide access, answer questions, and verify inventory. If that's not possible, we can discuss alternative arrangements.